Returns & Exchanges

Packit — Returns & Exchanges Policy

Last updated: 18th Nov 2025

At Packit, we aim to provide high-quality packaging materials that meet your business needs with reliability and consistency.
If you are not fully satisfied with your purchase, our Returns & Exchanges Policy ensures a smooth and fair resolution.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• Items are unused and in their original packaging.
• A return request is made within 7 days of receiving your order.
• The product is defective, damaged, or incorrect due to our error.

Non-returnable items include:

• Custom-printed or custom-branded packaging
• Clearance or discounted items
• Opened bundles, cut rolls, or partially used products
• Items damaged through improper storage or handling after delivery

2. Return Process

To initiate a return:

1. Contact our support team at returns@hellopackit.com within 2 days of delivery.
2. Include:
   • Order number
   • Item(s) you wish to return
   • Reason for return
   • Supporting photos (if damaged or incorrect)
3. Once approved, we will provide a Return Authorization (RA) and return instructions. Returns sent without authorization will not be accepted.

3. Condition of Returned Items

Returned items must be:

• Unused
• Unopened
• Clean and free from dirt, moisture, or labels
• Packed securely to avoid damage during transit

Packit reserves the right to decline returns for products that arrive damaged, used, or not in resellable condition.

4. Exchanges

We gladly exchange items if:

• You received the wrong item
• The product arrived defective or damaged
• You need a different size or specification (if available)

If the replacement item is unavailable, you may choose:

• A store credit
• A refund
• An alternative product of equal value

5. Refund

Once we receive and inspect the returned products:

• Approved refunds will be processed within 5–7 business days.
• Refunds are issued to the original payment method or as store credit, depending on your preference.
• Shipping fees are non-refundable unless the return is due to our mistake (wrong item shipped, defective product, etc.).

6. Return Shipping Costs

• If the return is due to our error, Packit may cover the return shipping cost.
• If the return is due to customer reasons (e.g., ordered the wrong size, changed mind), the customer is responsible for the cost of return shipping.

7. Damaged or Incorrect Orders

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery
• Provide photos or videos showing the issue
• We will promptly replace the items or issue a refund at no additional cost to you.

8. Custom Orders

Custom-printed or special-order packaging materials cannot be returned or refunded, except in cases where:

• The print is incorrect compared to the approved artwork
• The product is defective or damaged upon delivery

9. Contact Information

For returns, exchanges, or questions, please contact:

📧 returns@hellopackit.com
📞 +256 769-473614
🌐 www.hellopackit.com