Shipping & Delivery

Last updated: 18th Nov 2025

Welcome to our Shipping & Delivery page. Here’s everything you need to know about how we deliver your order when you shop on HelloPackit.com.

1. Delivery Areas — We Ship Across Uganda

We deliver to all major districts in Uganda using our trusted delivery partners. Below is a list of the districts where we currently offer delivery (via our partner network):

Central Region
Buikwe, Bukomansimbi, Butambala, Buvuma, Gomba, Kalangala, Kalungu, Kampala, Kasanda, Kayunga, Kiboga, Kyankwanzi, Kyotera, Luweero, Lwengo, Lyantonde, Masaka, Mityana, Mpigi, Mubende, Mukono, Nakaseke, Nakasongola, Rakai, Sembabule, Wakiso

Eastern Region
Amuria, Budaka, Bududa, Bugiri, Bukedea, Bukwo, Bulambuli, Busia, Butaleja, Buyende, Iganga, Jinja, Kaberamaido, Kaliro, Kamuli, Kapchorwa, Katakwi, Kibuku, Kumi, Kween, Luuka, Manafwa, Mayuge, Mbale, Namayingo, Namutumba, Ngora, Pallisa, Serere, Sironko, Soroti, Tororo

Northern Region
Abim, Adjumani, Agago, Alebtong, Amolatar, Amudat, Amuru, Apac, Dokolo, Gulu, Kaabong, Kitgum, Koboko, Kole, Kotido, Lamwo, Lira, Maracha, Moroto, Nakapiripirit, Napak, Nebbi, Nwoya, Oyam, Pader, Yumbe, Zombo

Western Region
Buhweju, Buliisa, Bundibugyo, Bushenyi, Hoima, Ibanda, Isingiro, Kabale, Kabarole, Kamwenge, Kanungu, Kasese, Kibaale, Kiryandongo, Kisoro, Kyegegwa, Kiruhura, Mbarara, Mitooma, Ntungamo, Rubanda, Rwampara, Sheema

Note: We are continuously expanding our delivery network. If your district is not listed above, please contact us so we can check the availability or get you added.

2. Delivery Partner & Service Times

We partner with a reliable courier services that operate in different parts of the country.
Delivery time is typically 1–5 business days, depending on your location.
You will receive an SMS or WhatsApp notification when your package is out for delivery and/or when it’s about to reach your district.

3. Shipping Costs

Shipping fees vary depending on your district and the size or weight of your order.
During checkout, the system will calculate and display the exact delivery fee based on your address and the items in your cart.
Occasionally, we may run free shipping promotions check our offers page to see if you’re eligible.

4. Tracking Your Order

Once your order is shipped, we may notify you via email or SMS.
You can use this tracking number on our courier partner’s website (or app) to check the status of your delivery.
If you haven’t received tracking details within 24 hours after dispatch, reach out to our support team.

5. Delivery Instructions & Address Tips

Provide a precise delivery address, including:
- District
- Sub-county / Ward / Zone
- Landmark (e.g., nearby shop, mosque, church, school)
- Telephone number (local mobile) — very important for our courier
For remote or hard-to-find locations, adding a Google Maps pin or a detailed description will help our courier reach you faster.
If you’re not available at the time of delivery, we’ll leave the package with a trusted neighbor (if safe) or come back later, depending on the district and courier.

6. What If There’s a Problem With Delivery?

If you experience any of these issues:

Your order hasn’t arrived within the estimated delivery window
The package is damaged when delivered
The courier can’t find your location

Action steps:

Contact us at support@hellopackit.com with your order number and a picture (if damaged).
We’ll raise a ticket with our courier partner immediately.
We’ll work with the courier to resolve the issue — this may include resending the order or refunding you (depending on the situation).

7. Returns During Delivery

If you want to return an item when the courier comes, inform the courier before signing for the delivery.
Our standard Returns & Exchanges Policy applies (see our Returns page).
If the courier agrees to take back the item, make sure you keep a return receipt or proof of pickup.

8. Bulk Orders & Business Deliveries

For bulk or wholesale orders, we offer special delivery arrangements (e.g., pallets, business-to-business shipping).
Contact our sales team at sales@hellopackit.com to discuss logistics, possible discounts, and delivery timelines.
Depending on the volume and destination, we may partner with freight or logistics companies to optimize cost and time.

9. Delivery Safety & Covid‑19 Measures (if relevant)

Some of our courier partners follow local health guidelines to ensure safe delivery.
Where possible, they may offer contactless delivery — simply request it in your order notes.
We encourage customers to sanitize packages upon receipt.